[Public Service Online]

Redirect, Reconnect, Redesign During Pandemic

Hamilton Public Library quickly pivoted at the beginning of the pandemic. The new work-from-home mandate impacted our entire organization. Staff were required to make critical decisions, implement new processes and roll out new technologies from distance and in a very short time frame. MS Teams was part of our Office products but never used. MS Teams training materials, internal access and Q&A sessions were critical deliverables that were remotely designed and rolled out at the beginning of the pandemic. The Library was one of the first to roll this out and was used as a template for other library systems. This session will also provide a detailed path to redirecting, reconnecting and redesigning customer and staff interactions. Hear how HPL created a new suite of services for customers during the pandemic.

Speakers:
Amir Feridooni, Manager, Digital Technology Services, Hamilton Public Library
Shelley McKay, Communications Manager, Hamilton Public Library
Lorie Lee, Manager, Central Information Services, Hamilton Public Library