.svg)
BiblioCommons has partnered with MessageBee, by Unique Management, to show how you can leverage ILS notifications to increase your patron engagement, bringing your patrons closer to the library.
This partnership combines the best in patron experience with the best in patron communication to create a more unified, proactive, and personalized library experience.
Frequently Asked Questions
What is MessageBee?
MessageBee is an all-in-one patron communication solution that enables libraries to send email, SMS, and voice ILS notifications from a single, centralized interface connected directly to the ILS. By delivering timely, branded messages across multiple channels, MessageBee helps patrons quickly understand what’s happening with their library account and take action without unnecessary steps or clicks.
MessageBee simplifies how libraries manage patron notifications while giving staff full control over message content, language(s), design, delivery, and reporting. Built-in deliverability and analytics tools ensure messages are reliable, visible, and easy to manage, without patchwork systems or manual workarounds.
Why Use MessageBee?
By consolidating patron notifications into one system and reducing friction in how patrons receive and respond to library messages, MessageBee helps create a clearer, more connected digital experience. When patrons get the information they need at the right moment, and can act on it immediately, each interaction brings them closer to the library.
Channels of Communication
Visually appealing, customizable, and responsive ILS notifications, that patrons recognize and trust so libraries can maximize engagement.
SMS
Two-way, instant alerts with a 95%+ success rate, ensuring critical notices are aggregated into one message, and received.
VOICE
Automated voice calls for patrons who prefer verbal notices or have a visual/ cognitive impairment; no on-site equipment required.
What Can You Do with MessageBee?
Transactional Notifications: Send hold notices, overdue notifications, and courtesy emails automatically with customizable, library-branded templates, in just a few clicks
Multi-Language Capability: Send circulation notices in multiple languages to all subscribed channels
Superior Deliverability: Stay up-to-date on all email, text & phone technology and industry standards for maximum engagement and deliverability rates
Multi-Language Options: For multiple branches or consortium, location customization is standard
In-Depth Reporting: Standard or custom detailed reporting accessed right from the dashboard
Excellent Customer Service: Service to our BiblioCommons partner libraries and their patrons is the highest priority
Want to Learn More?
See it in Action
Go to WebsiteWebinar
Watch RecordingPress Release
Read MoreMarket News
Read MoreAre you ready to see how ILS Notifications from MessageBee can help your library increase staff efficiency and bring patrons closer to the library?