--- title: Boost Patron Engagement with ILS Notifications | MessageBee description: Enhance patron engagement with MessageBee's integrated communication tools. Simplify ILS notifications and boost interaction through email, SMS, and voice alerts tailored for your library. image: https://resources.bibliocommons.com/hubfs/IMG_3403.png --- [Partner Portal](https://partnerportal.bibliocommons.com/hc/en-us) [Support](https://partnerportal.bibliocommons.com/hc/en-us/requests/new) [Careers](https://www.bibliocommons.com/careers) [![BiblioCommons\_logo\_RGB](https://resources.bibliocommons.com/hs-fs/hubfs/Logos/BiblioCommons_logo_RGB.png?width=2000&height=586&name=BiblioCommons_logo_RGB.png)](https://www.bibliocommons.com/) Why BiblioCommons? ## Featured Resources [![64cc72825ae66c58460a5783\_BiblioCommons\_Resource\_Video-Story-Lawrence-Polli\_Thumb](https://resources.bibliocommons.com/hs-fs/hubfs/BiblioCommons%20rebrand%202023/Images/64cc72825ae66c58460a5783_BiblioCommons_Resource_Video-Story-Lawrence-Polli_Thumb.jpeg?width=600&height=350&name=64cc72825ae66c58460a5783_BiblioCommons_Resource_Video-Story-Lawrence-Polli_Thumb.jpeg) Lawrence Public Library Creates Personalized Readers Advisory Services to Connect with Patrons](https://resources.bibliocommons.com/access-granted-video-lawrence-public-library-creates-personalized-readers-advisory-services-to-connect-with-patrons?hsLang=en) [![Library 2.0: Why Everyone’s Talking About Digital Accessibility-Everyone-Is-Talking-Digital-Accessibility\_Thumb](https://resources.bibliocommons.com/hs-fs/hubfs/BiblioCommons%20rebrand%202023/Images/64cc728108678fffccadf55e_BiblioCommons_Resource_Blog_A11y-Everyone-Is-Talking-Digital-Accessibility_Thumb.jpeg?width=600&height=350&name=64cc728108678fffccadf55e_BiblioCommons_Resource_Blog_A11y-Everyone-Is-Talking-Digital-Accessibility_Thumb.jpeg) Library 2.0: Why Everyone’s Talking About Digital Accessibility](https://blog.bibliocommons.com/blog/library-2.0-why-everyones-talking-about-digital-accessibility?hsLang=en) [See all resources](https://www.bibliocommons.com/resources) ## Why BiblioCommons? [Success Stories Hear how Library Partners are making an impact in their communities](https://www.bibliocommons.com/success-stories) [Our Story A better online catalog was just the beginning](https://www.bibliocommons.com/our-story) [Libraries We Work With Take a look at all the Partner Libraries that subscribe to BiblioCommons](https://www.bibliocommons.com/libraries-we-work-with) [News Stay up-to-date on the latest company updates with news articles, press releases, and announcements](https://www.bibliocommons.com/news) Solutions ## Featured Resources [![How EPL Makes All Formats Easily Discoverable on Its Online Catalog](https://resources.bibliocommons.com/hs-fs/hubfs/BiblioCommons%20rebrand%202023/Images/64cc7283a40d493701247bda_BiblioCommons_Resource_Video-Story-EPL-BiblioCore_Thumb.jpeg?width=600&height=350&name=64cc7283a40d493701247bda_BiblioCommons_Resource_Video-Story-EPL-BiblioCore_Thumb.jpeg) How EPL Makes All Formats Easily Discoverable on Its Online Catalog](https://resources.bibliocommons.com/access-granted-video-how-epl-makes-all-formats-easily-discoverable-on-its-online-catalog?hsLang=en) [![Library 2.0: Inclusive Images and Text Take Your Website Beyond Technical Compliance](https://resources.bibliocommons.com/hs-fs/hubfs/BiblioCommons%20rebrand%202023/Images/64cc728263171ef951dfe9fe_BiblioCommons_Resource_Blog_A11y-Inclusive-Images-and-Text_Thumb.jpeg?width=600&height=350&name=64cc728263171ef951dfe9fe_BiblioCommons_Resource_Blog_A11y-Inclusive-Images-and-Text_Thumb.jpeg) Library 2.0: Inclusive Images and Text Take Your Website Beyond Technical Compliance](https://blog.bibliocommons.com/blog/library-2.0-inclusive-images-and-text-take-your-website-beyond-technical-compliance?hsLang=en) [See all resources](https://www.bibliocommons.com/resources) ## Solutions [![Discovery Layer](https://resources.bibliocommons.com/hubfs/BiblioCommons%20rebrand%202023/Images/6442a211ced7fa857343a5cf_biblio-core-round.svg) Discovery Layer Accurate search results, easier borrowing, and endless discovery pathways](https://www.bibliocommons.com/solutions/bibliocore) [![Discovery Layer Add-Ons](https://resources.bibliocommons.com/hubfs/BiblioCommons%20rebrand%202023/Images/6442a211ced7fa857343a5cf_biblio-core-round%20(1).svg) Discovery Layer Add-Ons Unlock more ways to engage with patrons](https://www.bibliocommons.com/solutions/bibliocore-add-ons) [![Mobile App](https://resources.bibliocommons.com/hubfs/BiblioCommons%20rebrand%202023/Images/6442a2113ed2327dd1a577c3_biblio-apps-round.svg) Mobile App Deliver engaging content and promote discovery wherever your patrons are](https://www.bibliocommons.com/solutions/biblioapps) [![Website Builder](https://resources.bibliocommons.com/hubfs/BiblioCommons%20rebrand%202023/Images/6442a2119e3caf2ea2a27417_biblio-web-round.svg) Website Builder Showcase the best your library has to offer with a fully integrated CMS and webpage builder](https://www.bibliocommons.com/solutions/biblioweb) [![Events Calendar](https://resources.bibliocommons.com/hubfs/BiblioCommons%20rebrand%202023/Images/6442a211fe53659fbd9b0c10_biblio-events-round.svg) Events Calendar A patron-friendly way to manage and promote your library's programs and events](https://www.bibliocommons.com/solutions/biblioevents) [![Email Marketing](https://resources.bibliocommons.com/hubfs/BiblioCommons%20rebrand%202023/Images/6442a2118a7ef86b347b5dae_biblio-email-round.svg) Email Marketing Email Marketing That’s Personalized, Automated, and Integrated](https://www.bibliocommons.com/solutions/biblioemail) Services ## Featured Resources [![Library 2.0: How Accessible Is Your Mobile App? (Tips to Make It Happen!)](https://resources.bibliocommons.com/hs-fs/hubfs/BiblioCommons%20rebrand%202023/Images/64cc72835ae66c58460a58ad_BiblioCommons_Resource_Blog_A11y-Mobile-App_Thumb.jpeg?width=600&height=350&name=64cc72835ae66c58460a58ad_BiblioCommons_Resource_Blog_A11y-Mobile-App_Thumb.jpeg) Library 2.0: How Accessible Is Your Mobile App? (Tips to Make It Happen!)](https://blog.bibliocommons.com/blog/library-2.0-how-accessible-is-your-mobile-app?hsLang=en) [![Creating Focused Emails That Will Delight Library Patrons](https://resources.bibliocommons.com/hs-fs/hubfs/BiblioCommons%20rebrand%202023/Images/64cc7280d4d4629cd9c4467a_BiblioCommons_Resource_Blog_Email-Structure_Thumb.jpeg?width=600&height=350&name=64cc7280d4d4629cd9c4467a_BiblioCommons_Resource_Blog_Email-Structure_Thumb.jpeg) Creating Focused Emails That Will Delight Library Patrons](https://blog.bibliocommons.com/blog/creating-focused-emails-that-will-delight-library-patrons?hsLang=en) [See all resources](https://www.bibliocommons.com/resources) ## Services [Professional Services Support your library’s team with professional services](https://www.bibliocommons.com/professional-services) [Training and Support Comfort in knowing you're always supported](https://www.bibliocommons.com/training-and-support) Resources ## Featured Resources [![Email Marketing Planning](https://resources.bibliocommons.com/hs-fs/hubfs/BiblioCommons%20rebrand%202023/Images/64cc727f70e1ef2a2b0a928b_BiblioCommons_Resource_Template_Email-Marketing-Planning_Thumb.jpeg?width=600&height=350&name=64cc727f70e1ef2a2b0a928b_BiblioCommons_Resource_Template_Email-Marketing-Planning_Thumb.jpeg) Email Marketing Planning](https://resources.bibliocommons.com/template-email-marketing-planning?hsLang=en) [![64cc7284d4d4629cd9c44a5b\_BiblioCommons\_Resource\_Blog\_Mktg-PR-to-Visionary\_Thumb](https://resources.bibliocommons.com/hs-fs/hubfs/BiblioCommons%20rebrand%202023/Images/64cc7284d4d4629cd9c44a5b_BiblioCommons_Resource_Blog_Mktg-PR-to-Visionary_Thumb.jpeg?width=600&height=350&name=64cc7284d4d4629cd9c44a5b_BiblioCommons_Resource_Blog_Mktg-PR-to-Visionary_Thumb.jpeg) Library Marketing: From Building Public Relations to Becoming Visionary Storytellers](https://blog.bibliocommons.com/blog/library-marketing-public-relations-to-visionary-storytellers?hsLang=en) [See all resources](https://www.bibliocommons.com/resources) ## Resources [All Resources Access all types of resources like guides, templates, videos, and reports to learn best practices and get new ideas](https://www.bibliocommons.com/resources) [Webinars Register to attend upcoming live webinars and get access to on-demand webinar recordings that cover a variety of topics](https://www.bibliocommons.com/webinars) [Blog Dive into our blog to read about library trends, expert opinions, fresh ideas, and practical tips that you can use in your day-to-day](https://www.bibliocommons.com/blog) [Newsletters Sign up to receive the latest in public library topics, new product features, and upcoming events in your inbox](https://www.bibliocommons.com/newsletters) [BiblioCon Learn from public library staff and leaders that are experts in creating unforgettable, fresh, and engaging experiences](https://www.bibliocommons.com/bibliocon) [Contact Us](https://www.bibliocommons.com/contact-us) ![](https://resources.bibliocommons.com/hs-fs/hubfs/Logos/Product%20Logos/MessageBee-Logo-Circle.png?width=600&height=600&name=MessageBee-Logo-Circle.png) BiblioCommons has partnered with MessageBee, by Unique Management, to show how you can leverage ILS notifications to increase your patron engagement, **bringing your patrons closer to the library.** This partnership combines the best in patron experience with the best in patron communication to create a more unified, proactive, and personalized library experience. # Frequently Asked Questions ## What is MessageBee? MessageBee is an all-in-one patron communication solution that enables libraries to send email, SMS, and voice ILS notifications from a single, centralized interface connected directly to the ILS. By delivering timely, branded messages across multiple channels, MessageBee helps patrons quickly understand what’s happening with their library account and take action without unnecessary steps or clicks. MessageBee simplifies how libraries manage patron notifications while giving staff full control over message content, language(s), design, delivery, and reporting. Built-in deliverability and analytics tools ensure messages are reliable, visible, and easy to manage, without patchwork systems or manual workarounds. ## Why Use MessageBee? By consolidating patron notifications into one system and reducing friction in how patrons receive and respond to library messages, MessageBee helps create a clearer, more connected digital experience. When patrons get the information they need at the right moment, and can act on it immediately, each interaction brings them closer to the library. [Learn More](https://www.bibliocommons.com/solutions/messagebee) ## Channels of Communication ##### EMAIL Visually appealing, customizable, and responsive ILS notifications, that patrons recognize and trust so libraries can maximize engagement.​ ![MessageBee\_FAQ\_Mockup\_EMAIL](https://resources.bibliocommons.com/hs-fs/hubfs/MessageBee_FAQ_Mockup_EMAIL.png?width=270&height=414&name=MessageBee_FAQ_Mockup_EMAIL.png "MessageBee_FAQ_Mockup_EMAIL") ##### SMS Two-way, instant alerts with a 95%+ success rate, ensuring critical notices are aggregated into one message, and received.​ ![MessageBee\_FAQ\_Mockup\_SMS](https://resources.bibliocommons.com/hs-fs/hubfs/MessageBee_FAQ_Mockup_SMS.png?width=235&height=418&name=MessageBee_FAQ_Mockup_SMS.png "MessageBee_FAQ_Mockup_SMS") ##### VOICE Automated voice calls for patrons who prefer verbal notices or have a visual/ cognitive impairment; no on-site equipment required. ![MessageBee\_FAQ\_Mockup\_VOICE](https://resources.bibliocommons.com/hs-fs/hubfs/MessageBee_FAQ_Mockup_VOICE.png?width=275&height=410&name=MessageBee_FAQ_Mockup_VOICE.png "MessageBee_FAQ_Mockup_VOICE") ## What Can You Do with MessageBee? Transactional Notifications: Send hold notices, overdue notifications, and courtesy emails automatically with customizable, library-branded template​s, in just a few clicks Multi-Language Capability: Send circulation notices in multiple languages to all subscribed channels Superior Deliverability: Stay up-to-date on all email, text & phone technology and industry standards for maximum engagement and deliverability rates Multi-Language Options: For multiple branches or consortium, location customization is standard In-Depth Reporting: Standard or custom detailed reporting accessed right from the dashboard Excellent Customer Service: Service to our BiblioCommons partner libraries and their patrons is the highest priority ## Want to Learn More? ## See it in Action [Go to Website](https://www.bibliocommons.com/solutions/messagebee) ## Webinar [Watch Recording](https://resources.bibliocommons.com/webinar-unlocking-the-power-of-patron-communication-biblio-messagebee?hsLang=en) ## Press Release [Read More](https://www.bibliocommons.com/news/bibliocommons-partners-with-unique-management-services-to-enhance-patron-communication-through-biblioapps) ## Market News [Read More](https://librarytechnology.org/document/31048#:~:text=All%20notifications%20are%20available%20in%2Cmember%20of%20the%20BiblioCommons%20team) Are you ready to see how ILS Notifications from MessageBee can help your library increase staff efficiency and bring patrons closer to the library? [Request a Demo](https://www.bibliocommons.com/request-a-demo-messagebee) [![BiblioCommons](https://resources.bibliocommons.com/hubfs/BiblioCon%202023/white-logo.svg)](https://www.bibliocommons.com/) Join the *Love Your Online Library* newsletter to stay up to date on features and releases. 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